Operations and Client Care Team

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Tracie joined the Healing Hearts Counseling team in 2020. She has a Bachelor of Arts in English from Southern Illinois University Edwardsville, an Associate’s Degree in Psychology, and a strong background in customer service.

As part of the administrative team, Tracie’s top priority is helping clients feel supported from the moment they contact Healing Hearts. She works to make each client’s experience as smooth, helpful, and stress-free as possible. 

Whether someone has a question, needs assistance, or is unsure where to begin, Tracie is happy to help and strives to make each person feel welcomed and cared for.

Outside of work, Tracie enjoys reading and writing, especially fantasy and science fiction. She starts each day with a cup of coffee and enjoys spending time gaming on her PlayStation. She is also a proud cat mom to Mijo, Juniper, and Pippin. Above all, Tracie is known for her optimism and her genuine desire to brighten others’ days.

Brandon joined the Healing Hearts administrative team as a part-time Client Care Specialist in October 2020. In his role, Brandon supports clients with care, professionalism, and attention to detail, helping ensure they feel welcomed, informed, and supported throughout their time with Healing Hearts.

Brandon is currently a student at Eastern Illinois University, where he is studying Psychology and Neuroscience. He brings strong listening skills, a positive attitude, and a genuine passion for helping others to his work with clients and the Healing Hearts team.

Outside of work and school, Brandon enjoys spending time with family and friends. He is passionate about serving his community and making a meaningful difference in the lives of others.