Administrative Team
Tracie VerKuilen, Office Manager
Brandon Shane, Client Care Specialist
Brandon Shane, Client Care Specialist
Tracie joined the Healing Hearts Counseling team in 2020. She has a Bachelor of Arts in English from Southern Illinois University Edwardsville, an Associate’s Degree in Psychology, and a strong background in customer service.
As part of the administrative team, Tracie’s top priority is helping clients feel supported from the moment they contact Healing Hearts. She works to make each client’s experience as smooth, helpful, and stress-free as possible.
Whether someone has a question, needs assistance, or is unsure where to begin, Tracie is happy to help and strives to make each person feel welcomed and cared for.
Outside of work, Tracie enjoys reading and writing, especially fantasy and science fiction. She starts each day with a cup of coffee and enjoys spending time gaming on her PlayStation. She is also a proud cat mom to Mijo, Juniper, and Pippin. Above all, Tracie is known for her optimism and her genuine desire to brighten others’ days.
Brandon Shane, Client Care Specialist
Brandon Shane, Client Care Specialist
Brandon Shane, Client Care Specialist
Brandon joined the Healing Hearts administrative team as a part-time Client Care Specialist in October, 2020. His job is to help you, the client, with any needs you might have during your time at Healing Hearts. You can find Brandon at Healing Hearts a couple of afternoons a week, usually a Thursday and a Friday, from 12 noon to about 6 pm.
Brandon is a student at Eastern Illinois University, studying Psychology and Neuroscience. He has excellent listening skills and always shows up with a smile and a positive attitude.
In his spare time, Brandon enjoys spending time with his family and friends. Brandon has a passion for helping others and serving his community.
Support Animals
Zoey
Bella
Bella
Zoey, also lovingly known as “Mama Dee,” is the oldest member of the pack and proudly holds the role of Alpha. She has a gentle but confident way of keeping everyone in line, making sure the Healing Hearts crew stays on track.
Zoey may be older, but she is still a big baby at heart. She is full of love, enjoys being close to her people, and never turns down a good butt scratch.
With her calm presence, loyal heart, and mama-bear energy, Zoey brings comfort, warmth, and so much love to the Healing Hearts family.
Bella
Bella
Bella
Bella, also lovingly known as “Baby,” is a miniature poodle with a big personality and an even bigger heart. She is a true ball of love and energy who brings joy, playfulness, and plenty of sparkle to the Healing Hearts team.
Bella loves to snuggle, play, and run with her pack, including her fellow therapy dogs and family cats. She is also highly food-motivated and always on the lookout for a snack — so chocolate must be kept far away from this little firecracker!
With her sweet spirit and playful energy, Bella has a special way of making everyone around her smile.
Ozzy
Bella
Ozzy
Ozzy, our newest member of the Healing Hearts Counseling team, joined us as a “therapy puppy in training.” Also lovingly known as “Dinkles,” Ozzy is a white husky with bright blue eyes, a playful spirit, and a very loving heart.
Ozzy loves running with his pack, including his fellow therapy dogs, Bella and Zoey, and his family cats, Pickles and Queen. He is still learning the ropes, but he is already bringing plenty of joy, energy, and puppy love to the Healing Hearts family.